SHIPPING AND DELIVERY POLICY

Last updated 2026 May 18

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

WHAT ARE MY SHIPPING AND DELIVER OPTIONS?

IMPORT & DUTIES

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and https://roelah.ca encourage you to be aware of these potential costs before placing an order with us.

It is the buyers responsibility to ensure that the importing and exporting requirements of your country have been met. You are responsible for any customs tax, fees, or charges that might occur, and you can contact your country’s customs department prior to ordering to find out what these fees will be.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to https://roelah.ca at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

PROCESSING TIME

Orders are processed within 1-2 business day(s) excluding weekend and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

Package shipping orders are shipped directly to the shipping address you have provided.

In the event a customer provides an incorrect or partial shipping address when placing their order and it is returned by the carrier or if delivery is refused and returned to sender, HiroHansel will cancel the order and provide a full refund of the original purchase price, minus the shipping and handling charges.

CANCELLATION

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status. Delays may occur in the case of extreme weather, public holiday periods due to overwhelming demand on postal services, or if shipping to remote areas.

DAMAGED ORDERS

ROELAH is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

SHIPPING RESTRICTION

HOW TO YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: roelahb@gmail.com

Online Contact Form: https://roelah.ca/contact-us